Red Bluff (530) 529-1222

Redding (530) 222-1460

Now Open Downtown Redding (530) 806-4000

Internet Security Information

Cornerstone Community Bank will never ask you to provide personal information via our website or by email request.

A tip to avoid identity theft:

Be alert for false emails purporting to be from banks, credit card companies, or federal agencies requesting personal information. Never provide your identification information, including your social security number, any PIN number or checking or savings account number in response to these requests.

Your Online Banking Security

Cornerstone Community Bank is committed to protecting your personal information and accounts safely in our branches and online. This is a big commitment that will require us to work together for the greatest success in combating fraud and loss.

What is Online Banking Fraud?

Online fraud schemes attempt to obtain your confidential information including: account numbers, social security numbers, passwords, usernames and your money. The fraudsters use creative methods to gather this information, sometime without you even knowing it. Here are some of the common methods used:

Cornerstone’s Commitment to Online Security

Your Commitment to Online Security

Use Security Software That Updates Automatically

The bad guys constantly develop new ways to attack your computer, so your security software must be up-to-date to protect against the latest threats. Most security software can update automatically; set yours to do so. You can find free security software from well-known companies. Also, set your operating system and web browser to update automatically.

If you let your operating system, web browser, or security software get out-of-date, criminals could sneak their bad programs – malware – onto your computer and use it to secretly break into other computers, send spam, or spy on your online activities. There are steps you can take to detect and get rid of malware.

Don’t buy security software in response to unexpected pop-up messages or emails, especially messages that claim to have scanned your computer and found malware. Scammers send messages like these to try to get you to buy worthless software, or worse, to “break and enter” your computer.

Treat Your Personal Information Like Cash

Don’t hand it out to just anyone. Your Social Security number, credit card numbers, and bank and utility account numbers can be used to steal your money or open new accounts in your name. So every time you are asked for your personal information – whether in a web form, an email, a text, or a phone message – think about whether you can really trust the request. In an effort to steal your information, scammers will do everything they can to appear trustworthy. Learn more about scammers who phish for your personal information.

Check Out Companies to Find out Who You’re Really Dealing With

When you’re online, a little research can save you a lot of money. If you see an ad or an offer that looks good to you, take a moment to check out the company behind it. Type the company or product name into your favorite search engine with terms like “review,” “complaint,” or “scam.” If you find bad reviews, you’ll have to decide if the offer is worth the risk. If you can’t find contact information for the company, take your business elsewhere.

Don’t assume that an ad you see on a reputable site is trustworthy. The fact that a site features an ad for another site doesn’t mean that it endorses the advertised site, or is even familiar with it.

Give Personal Information Over Encrypted Websites Only

If you’re shopping or banking online, stick to sites that use encryption to protect your information as it travels from your computer to their server. To determine if a website is encrypted, look for https at the beginning of the web address (the “s” is for secure).

Some websites use encryption only on the sign-in page, but if any part of your session isn’t encrypted, the entire account could be vulnerable. Look for https on every page of the site you’re on, not just where you sign in.

Protect Your Passwords

Here are a few principles for creating strong passwords and keeping them safe:

Back Up Your Files

No system is completely secure. Copy important files onto a removable disc or an external hard drive, and store it in a safe place. If your computer is compromised, you’ll still have access to your files.

Malware Commitment

Avoid Malware

Scam artists try to trick people into clicking on links that will download malware and spyware to their computers, especially computers that don't use adequate security software. To reduce your risk of downloading unwanted malware and spyware:

Detect Malware

Monitor your computer for unusual behavior. Your computer may be infected with malware if it:
Other warning signs of malware include:

Get Rid of Malware

If you suspect there is malware is on your computer, take these steps:
Once your computer is back up and running, think about how malware could have been downloaded to your machine, and what you could do differently to avoid it in the future.

Report Malware

If you think your computer has malware, the Federal Trade Commission wants to know. File a complaint at

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Mobile Banking

Mobile Banking has made it easier than ever to check your account balance, view transactions, and pay bills, right from the palm of your hand.  By taking the following steps to protect your mobile phone, you can make sure that you’re taking the proper steps to keep your personal and financial information safe and secure.
  • Secure your phone- Always lock your phone when it is not in use. Set your phone to automatically lock after being idle for a set amount of time. If the option is available on your phone, set a longer and stronger password than the default 4-digit unlock code.
  • Clear data from your smartphone frequently– Delete text messages from financial institutions, especially before sharing, discarding, or selling your phone. Delete cookies and cache regularly on your mobile device, as they may contain confidential information.
  • Download apps from reputable sources– Criminals try to lure people into signing up for mobile banking using fake apps and/or websites. Visit to verify the sources of your online banking application. If you are considering adding an app to your mobile device, review the app’s permissions so you understand what the app is capable of doing before you decide to download it.
  • Protect your phone– Keep your mobile device software up-to-date. Don’t download any files or email attachments that you’re not sure about. Don’t follow any website link unless you know they are genuine. Delete junk emails and text messages. Install anti-spyware software specifically designed for your mobile device.  
  • SMS messages– Delete SMS/Text Banking messages when no longer needed. Do not respond to SMS messages claiming to be from your Financial Institution that have not been initiated by you. 
  • Avoid sharing your phone– If you must share your mobile device or send it off for repairs, clear your history and cache. Log out of all secure sites, including Mobile Banking. Make sure all Apps are logged out of and not set-up to login upon being launched. Delete all SMS/Text Banking messages. 
  • Alerts– Enroll in Mobile Banking and Online Banking security alerts.

Helpful Resources